In the 2024 IDC Worldwide MarketScape for MDR eSentire’s customer service scores, industry leading Security Operations Center capabilities, and breadth of threat response solidified our placement in the Leaders category.
We also earned the top scores amongst Leaders for security strategy based on our open security operations platform agnosticism to de-risk & future proof technology investments, our leadership in Generative AI and our entity-based approach that drives security outcomes with asset level specificity for our customers.
IDC confirmed: “Organizations should consider eSentire when they have a need to work with an outcome-based MDR provider with a strong customer focus. Organizations in the SMB space that desire a quick ROI and a need to elevate their cybersecurity maturity are especially well suited to consider eSentire.”
Review the full IDC MarketScape here.
Why IDC Named eSentire a Worldwide MDR Market Leader
- Technology Choice: With over 300+ technology integrations, eSentire facilitates best-of-breed technology adoption while providing a vendor neutral platform to de-risk and future proof technology investments. As CrowdStrike’s two-time Global MSSP of the Year, and a Microsoft Security Solutions partner, eSentire has been recognized for our ability to correlate, optimize, and protect multiple technology environments while providing our customers with choice & consistent security outcomes, regardless of the tooling.
- Open Security Operations Platform: Our AI-powered open security operations platform is the foundation of continuously smarter security programs by ingesting, normalizing, correlating, and enriching raw security signals and automatically disrupting millions of threats per day. If an orchestrated response isn’t possible our platform equips our SOC team with the insights to perform deep investigation and execute manual containment when required, in minutes.
- Security Network Effects: eSentire continues to scale our community intelligence with a “One Protects All” approach. Each IOC and IP from a positive SOC investigation is applied to our global block list in real time, and swept across our customer base, ensuring customer defenses are hardened and assets protected from the latest malicious threats.
- GenAI and LLM Leadership: Within our open-XDR architecture, we’ve applied proprietary LLM models across our Datamesh powered by the world’s largest investigative MDR dataset to enhance our speed, efficiency & scale across multiple use cases including (1) eSentire Customer Natural Language Query in portal, (2) eSentire SOC investigation efficacy and (3) the development of our complete eSentire MDR for GenAI service offering.
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Power of Our SOC: With over 150 analysts operating out of SOCs in Cork, Ireland and Waterloo, Canada, eSentire has established a proven methodology to train, retain, and drive efficiency with our team of 24/7 SOC Cyber Analysts. We are proud of our 90%+ retention rate and 4-year average tenure across our SOC teams. This is credit to our Security Operations Platform powering our protectors so they can showcase their expertise during manual investigations & take response actions with confidence, with a Mean Time to Contain of only 15 minutes.
With four levels of expertise across our SOC operation, eSentire differentiates its MDR offering with unlimited incident handling and unlimited threat hunting, including threat sweeps and hunts, included within every shift.
Within the IDC MarketScape, one customer noted that when they talked to a member of eSentire's SOC, “It felt like it was talking to a professional. Another customer noted that the relationship felt more like a partnership.” - Customer Feedback: IDC indicated that a key indicator of an MDR provider’s overall health and likelihood of future success is the Net Promoter Score (NPS). Customers surveyed for the IDC MarketScape praised our professionalism and collaborative approach, highlighting the strong partnerships forged with eSentire. eSentire's NPS was considered high for the market according to the customers surveyed as part of this study.
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Looking Forward - Security Strategy: eSentire is well positioned to continue to differentiate ourselves from other MDR market leaders for years to come by showcasing unique capabilities in SOC incident handling, threat hunting, the application of Generative AI, and the integration of Continuous Threat Exposure Management offerings driving threat identification, prioritization, and context to further MDR outcomes. eSentire was the Security Strategy leader in this IDC MarketScape due in part to our entity-based approach:
“eSentire recently introduced entity-based risk scoring: the ability to communicate risk at an entity level that is key to understanding who, or what, is most at risk. This risk score can be adjusted based on customer policies (e.g., VIPs have higher scores or finance team) and reflects the goal customers are seeking to understand — where are my highest risk people, machines, endpoints, and so forth.
In addition, eSentire has offered up an Asset Threat Rating program that provides customers with a threat rating identifying assets that are likely to be attacked in the following 28 days. The Asset Threat Rating is based on multiple layers — configuration, software, vulnerabilities, and machine learning–based models that are trained on the type of asset and risk. This is supported by an impact rating that demonstrates the business impact of that asset being attacked/disrupted based on its attributes.”
Our broad use of Generative AI and proprietary Large Language Models was also highly regarded within the assessment and made possible by our Security Operations Platform’s open-XDR architecture. Not only will we continue to expand the automation and scale of LLM usage internally for our SOC analysts, but we are prioritizing how we protect customers with visibility and context around their own LLM attack surfaces.
To be included in the IDC Worldwide Managed Detection and Response 2024 vendor assessment, providers had to meet the following criteria:
- Portfolio of MDR services including 24/7 MDR/MXDR, Managed EDR, Managed Threat Hunting or Managed SIEM
- Revenue greater than $60M
- A multi-region footprint in more than one of North America, LATAM, EMEA, and APAC
Learn more by reviewing the complete IDC Worldwide MarketScape for MDR here.
About IDC MarketScape
IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.
To learn how your organization can build cyber resilience and prevent business disruption with eSentire’s Next Level MDR, connect with an eSentire Security Specialist now.
GET STARTEDABOUT THE AUTHOR
Mitangi Parekh Content Marketing Director
As the Content Marketing Director, Mitangi Parekh leads content and social media strategy at eSentire, overseeing the development of security-focused content across multiple marketing channels. She has nearly a decade of experience in marketing, with 8 years specializing in cybersecurity marketing. Throughout her time at eSentire, Mitangi has created multiple thought leadership content programs that drive customer acquisition, expand share of voice to drive market presence, and demonstrate eSentire's security expertise. Mitangi holds dual degrees in Biology (BScH) and English (BAH) from Queen's University in Kingston, Ontario.