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Digital forensics and incident response GLOSSARY

What is crisis communications?

Crisis communications is all internal and external measures a company takes to address relevant details of actions taken as the result of a cyber breach. These actions are designed to offer transparency where appropriate, convey understanding of the potential impact to affected parties, and explain the actions the company is taking to mitigate or remediate any negative impacts.

Crisis communications includes all planning, holding statements, retained communication agencies and coaches, representative media training, content approval and dissemination, including legal review and approval.

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