eSentire White Logo

CUSTOMER SUCCESS

The eSentire Difference

Every day, 300+ of our full-time cybersecurity and high-touch customer service experts deliver on our core mission: a customer’s network can never, ever be compromised.

Security Operations Centers (SOCs)

Our elite threat hunters are on duty around-the-clock. They monitor, detect and respond swiftly and strategically. When a threat is neutralized we let you know what happened, how we fixed it and how we’ve hardened your defenses.

Threat Intel

Stay ahead of threat actors with past, present and predicted cyberthreat intelligence that only we can provide. Our Threat Intelligence team leverages proprietary data and examine trends so we all stay ahead of new-gen threats.

The power of people

We work together to deliver the industry’s leading cloud-delivered Managed Detection and Response (MDR) platform.

Customer Success Management

Each customer has a named account manager who oversees their efficient onboarding and continued satisfaction. Our team continuously strives for 100% onboarding satisfaction and client retention

CTO Team

Distinguished data scientists and engineers focused on the development of cutting-edge technologies that enable customer success

eSentire Applied Threat Team

These industry experts help stay ahead of the fluid threat landscape by informing security strategy and the development of our cloud-native MDR platform

Security Operations Centers (SOCs)

100+ elite threat hunters across global SOCs in North America and Europe who hunt and respond to threats on your behalf, 24x7x365

THREAT INTEL

Annual Threat Intelligence Report

Find out where the latest threats are coming from and what you can do to contain them.

Get the Report

What our customers say

eSentire has a long track record of providing complete, continuous protection that benefits our customers. We have a 97 percent customer retention rate and industry leading satisfaction on all key factors:

Deployment

100% satisfaction

Ongoing Operations and Tuning

99% satisfaction

Threat Detection and Response

99% satisfaction

Security Operations Center

98% satisfaction

Overall Improvement in Security Posture

97%

Better Protected From Potential Business Disruption

98%

Gartner peer review

“Exceptional on-boarding experience, quick and simple. An incredibly great Security Operations Centre at the heart of their product suite. Always developing their product to meet their customers’ needs. Some of the best customer relationship management I have ever experienced.”

SVP, Information Technology

in the Finance Industry

Gartner peer review

“The eSentire suite of services for monitoring, detecting and responding to security events, coupled with an extremely high level of customer service, equates to top-notch proactive and reactive security services.”

Information Security Manager

in the Services Industry

Gartner peer review

“I've been an eSentire customer from their early days and have implemented their products at a number of firms I've run technology for. Their capabilities have grown over that time dramatically and I consider them to be a trusted partner and extension of my team when it comes to our cybersecurity program.”

Head of Technology

in the Finance Industry

Gartner peer review

“It has been a few years now since we migrated from one of the big MSSP players to eSentire and their MDR services. It may be the best decision I have ever made in my security career. I was incredibly impressed with their well defined process and talented staff at every level. I continue to praise their customer service, capability and responsiveness. I recommend them without hesitation.”

VP, Cybersecurity & Network

in the Media Industry

Ready to get started? We're here to help.

Reach out to learn more about MDR.

Start Now