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Gartner® Quick Answer: Key Questions to Ask When Selecting a Managed Detection and Response (MDR) Provider

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"It’s critical to ask questions that reflect key business requirements when engaging a managed detection and response service provider. Security and risk management leaders should use this research when evaluating and procuring MDR services."

In this report, Gartner looks at why in order to be successful with outsourcing MDR services, organizations must define and document requirements and use cases before they begin looking at service providers. As part of this process, Gartner lays out in this report its guidance on the importance of:

  • Evaluating and Procuring MDR Services Workflow
  • Defining and Documenting the Desired Outcomes from Outsourcing to an MDR Provider
  • Defining What Use Cases The Security Team Needs Addressed
  • Defining What Services and Expectations the MDR Provider Needs to Address

For these areas Gartner provides suggested questions that security and risk management leaders should ask themselves as well as the MDR service providers.

1. Gartner, Quick Answer: Key Questions to Ask When Selecting a Managed Detection and Response (MDR) Provider, By Angel Berrios, Andrew Davies, Pete Shoard, Carlos De Sola Caraballo, 27 April 2023.
2. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.

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