AI Fact or Fiction:
10 Questions to Ask MDR Providers About AI Capabilities

As cyber threats become more sophisticated and response times become critical, MDR providers are racing to integrate AI – specifically Agentic AI – into their platforms.

In fact, Gartner predicts that by 2028 nearly 33% of all interactions with GenAI services will “use action models and autonomous agents for task completion”.

MDR vendors that are integrating AI within their services promise to accelerate threat detection, reduce alert fatigue, and close the skills gap by automating tasks traditionally handled by human SOC Analysts. But not all AI platforms are created equal.

For security leaders, the challenge isn’t just identifying which vendors have AI; it’s determining which ones are truly using it to deliver faster, more accurate, and more secure outcomes today.

In this guide, we share the 10 critical questions you should ask MDR vendors about their AI capabilities so you can select the right partner, such as:

• Is your AI system fully operational, or still in beta? What is your roadmap, and how is AI being applied across detection and investigation today?
• What actions can your Agentic AI take autonomously, which require human approval, and how are these limitations visible and controllable from anywhere (e.g., mobile app)?
• How do you quantify and communicate the effectiveness and ROI of your Agentic AI beyond anecdotal claims?
• How does your solution enable collaborative response between our internal teams and your analysts?

Download now to get all 10 questions, including the responses you should expect, so you can choose the right AI MDR vendor that aligns with your organization’s needs and appetite for AI risk tolerance.